Webinar | Integrity and Expectations: The Project Leader's Service Level Agreement
Register by September 7
When employees trust their leaders, they're up to three times more engaged and 61 per cent more likely to stay. But trust breaks fast when leaders don't follow through.
When leaders align their words with their actions, trust and performance skyrocket. In this engaging session, we'll explore how to lead with integrity by crafting your own, practical Service Level Agreement (SLA). You'll learn how consistency builds trust, trust drives accountability, and accountability fuels high-performing teams. Walk away with actionable tools to sharpen self-awareness, clarify expectations, and lead with clarity, consistency, and character.
Learning objectives:
- understand how the structure of an SLA is used to drive commitment from participating parties
- understand how you can use an SLA and expectations to drive your project team's performance
- learn how your own self-awareness, listening, and adaptations can enhance your leadership approach
This session will be held through ON24.
For any questions about this event, please contact [email protected].
About the presenter
Benjamin Chan, P.Eng., is a dynamic speaker, project leadership coach, and workshop facilitator who has helped hundreds of project managers (PMs) enhance their project leadership skills to deliver their projects with confidence and renewed mindsets to realize their project outcomes.With over 15 years of experience in management consulting and project management, his work has taken him across various industries while also delivering a diverse number of multi-million dollar projects including C-suite strategic planning, business process improvement, software development and implementation, legal contract management, and service creation as examples.
He shares his unique generalist PM approach on project leadership that has launched himself to be in the Top 100 PM
Creators Worldwide with over 13,000 followers. He has also spoken at Project Management Institute chapters across North America where he blends his practical approach and engaging humorous style to empower PMs to deliver better in their projects and beyond.
When he's not on the speaker stage, he also mentors for the Canadian Centre for Advanced Leadership and hosts his podcast on project leadership called The Organized Chaos Café. He has also earned his certifications and designations of P.Eng, PMP, PMO-CP, CMC, and ASM.
This event applies to the following Work Readiness Program skill areas:
