Webinar | A Summary of the Alberta Care-First Auto Insurance Reform Program
Alberta is preparing for major changes to its auto insurance system through the "care-first" reforms. This session will provide a clear, high‑level overview of what’s changing and why. We’ll begin by outlining the challenges in today’s system—including how the current tort structure contributes to rising premiums and delayed access to care.
We’ll introduce the philosophy behind the care-first system, Canada’s first privately delivered no‑fault model, designed to simplify the claims process and ensure faster, more consistent care for injured drivers. The webinar will walk through the proposed key product and coverage changes, highlighting what clients can expect if they’re involved in a collision.
We’ll also discuss the most important challenges ahead for insurers, healthcare providers, and consumers as the system evolves, along with the benefits and opportunities the reforms aim to deliver—from streamlined care pathways to greater predictability and affordability.
Finally, we’ll outline what happens next, including the expected timelines for implementation and what Albertans should watch for as the transition moves forward.
For any questions on this session, please contact [email protected] or visit apega.ca.
About the presenter
Neal Holland is the vice-president of automobile business solutions at Desjardins, where he leads national strategies in pricing, product design, actuarial governance, and modelling excellence for the organization’s auto insurance portfolio. Prior to joining Desjardins, Neal played a key role in the creation and launch of Sonnet Insurance under Definity.