Webinar | Dealing with Difficult People
Register by September 10
Working with those who seem to resist, or even work against us, can be challenging. This session examines the characteristics of people we find difficult and looks at practical ways to defuse tension and manage tough conversations while building and maintaining the working relationships we need.
Together, we will explore:
- What are the characteristics of difficult people?
- How can we defuse tension between us and the people we find difficult?
- What is the best way to engage and influence challenging colleagues or clients?
- How can we ensure our opinions are heard as well as theirs?
- What is the best strategy for ongoing communication between us?
- Tips, tools and techniques that will increase your confidence in tackling difficult conversations and working with people we find challenging
Learning Objectives:
- How to minimize other people’s difficult behaviours
- How to defuse tension and set the stage for constructive conversations with people you find difficult
- How to engage and influence challenging colleagues and clients, ensuring both parties' voices are heard
This session will be held through Zoom.
For any questions about this event, please contact [email protected].
About the speaker
Val Carter, CPHR, CTDP, founded The Success Centre focused on providing results-focused, interactive, and lively training sessions. She has worked with clients of all sizes from a wide variety of sectors, including oil and gas.
This event applies to the following Work Readiness Program skill areas:
