Webinar | Dealing with Difficult People
It can be challenging when we need to build relationships and engage others when they seem to resist and may even appear to be working against us. This session examines the characteristics of people we find difficult. It looks at practical ways to defuse tension and explores ways to manage tough conversations while building and maintaining the working relationships we need.
Together, we will explore:
- what are the characteristics of difficult people?
- how can we defuse tension between us and the people we find difficult?
- what is the best way to engage and influence challenging colleagues or clients?
- how can we ensure our opinions are heard as well as theirs?
- what is the best strategy for ongoing communication between us?
Learning Objectives
- How to minimize other people’s difficult behaviour.
- How to defuse tension and set the stage for constructive conversations with people they find difficult.
- How to engage and influence challenging colleagues and clients, ensuring both parties' voices are heard.
This session will be held through Zoom.
For any questions on this session, please contact [email protected].
About the speaker 
Val Carter, is a chartered professional in human resources and a certified training and development professional. She founded The Success Centre, which is focused on providing results-focused, interactive, and lively training sessions. She has worked with clients of all types from a wide variety of sectors, including oil and gas.